Contact Big Candy Casino

How to get in touch

For assistance, email support@bigcandycasino.wtf with a clear description of what you need. Including a few useful details in your first message can help the support team understand the situation and respond more efficiently.

• The email address registered to your account or your account username.
• A short description of the question or issue, including any relevant dates or messages displayed on screen.
• Screenshots if they are relevant and do not contain unnecessary personal, payment or security information.
• Any steps you have already tried to resolve a technical or account problem.

Please do not send passwords, security codes or other sensitive login information by email. The support team will review your message and usually reply within 24 hours, although response times can vary depending on the nature and complexity of the request.

What support can help with

• Account access, profile questions and verification requirements.
• Deposit and withdrawal questions, including information about a transaction.
• Questions about bonus terms, eligibility or wagering requirements.
• Technical problems affecting the website, account or gaming features.
• Responsible gambling requests, including help with available account controls or taking a break from gambling.

When contacting support about a payment, verification matter or responsible gambling request, provide only the information needed to identify the issue. The team may need to ask follow-up questions before taking action, so please check your inbox for a reply and respond with any requested details.