Privacy Policy

About this Privacy Policy

Big Candy Casino respects the privacy of players in Australia and aims to handle personal information responsibly. This policy applies to information collected through the Big Candy Casino website, account services, gaming features, payment processes, customer support channels and related communications. It should be read together with any applicable website terms, responsible gaming information and other notices displayed on the site.

Personal information means information that identifies a player or could reasonably be linked with that player. The information collected will depend on how the website is used, the services requested and the checks that must be completed. Players should provide information that is accurate, current and complete. If information changes, players should update it or contact support so account records can remain accurate.

Some information is required to open and maintain an account, process transactions, provide support and operate the website securely. If requested information is not provided, certain account features or services may not be available. Big Candy Casino will generally collect information directly from the player, but information may also be created through use of the website or obtained from service providers involved in verification, payments, security and technical operations.

This policy describes general privacy practices and may not cover every notice that applies to a particular service or interaction. Additional information may be provided at the time information is collected. Where a separate notice applies, it should be considered together with this policy.

Information we may collect and why we use it

Account and identity details

When a player registers or manages an account, the site may handle details such as a name, date of birth, residential information, contact details, login information, account preferences and records of communications. These details help create and administer the account, confirm eligibility, provide requested services, respond to enquiries and communicate important account or service information.

Verification and compliance information

To help protect the platform and its players, Big Candy Casino may request identity or account verification information. This can include verification documents, information shown on those documents and information needed to understand an account or transaction. Verification information may be used to confirm identity, prevent unauthorised access, detect fraud, manage financial crime risks, support safer gaming processes and meet applicable legal or compliance obligations.

Payment and transaction records

The site may handle payment-related details and records of deposits, withdrawals, purchases, gameplay-related activity and other transactions. Payment information may be processed through specialist payment providers, and Big Candy Casino may not hold every payment detail itself. Transaction records help process requested payments, investigate unusual activity, answer account questions, resolve disputes, maintain accurate records and meet obligations that apply to gambling services.

Device, usage and cookie information

When a player visits or uses the website, technical information may be collected, including an IP address, browser type, operating system, device identifiers, general location information, pages viewed, access times, error information and interaction data. The site may also use cookies and similar technologies. This information helps keep the website working, remember preferences, understand how services are used, improve performance, protect accounts and identify suspicious or abusive activity.

Main purposes for handling information

• To create, verify and manage player accounts.
• To provide casino services and respond to support requests.
• To process deposits, withdrawals and other account transactions.
• To carry out identity, security, anti-fraud and responsible service checks.
• To maintain, test and improve the website, systems and player experience.
• To send service messages, account notices and other important communications.
• To send marketing communications where permitted and where the player has provided the required permission or has not opted out.
• To comply with applicable legal, regulatory, tax, accounting and record-keeping requirements.
• To protect Big Candy Casino, players, payment systems and other people from fraud, misuse, security threats or unlawful activity.

Sharing, security, cookies and retention

Big Candy Casino may share personal information where this is reasonably necessary to provide services, protect the website or meet an obligation. This may include sharing relevant information with technology providers, hosting providers, payment processors, identity and verification services, fraud prevention providers, customer support providers, professional advisers and other suppliers that help operate the platform. These providers should only receive information needed for their role and may be required to protect it.

Information may also be disclosed where required or permitted by applicable requirements, for example to respond to a valid legal request, investigate suspected fraud or unlawful conduct, protect the safety and rights of players or others, or support the prevention of financial crime. If the business or part of its operations is reorganised, transferred or sold, information may be shared as part of that process, subject to appropriate privacy protections.

Security measures

Reasonable technical, administrative and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure account procedures, monitoring, encryption or other safeguards appropriate to the information and the risks involved. No website, payment method or electronic transmission can be guaranteed to be completely secure, so players should use strong passwords, keep login information confidential and contact support promptly if an account or device may have been compromised.

Cookies

Cookies are small files or similar technologies stored on a device when a website is visited. Big Candy Casino may use essential cookies to support login, security, navigation and core website functions. Other cookies may help remember preferences, measure performance, understand website usage or support relevant communications. Players can manage or remove cookies through their browser settings. Disabling some cookies may affect the availability or operation of certain website features.

How long information is kept

Personal information is generally kept only for as long as it is needed for the purposes described in this policy, for account administration, dispute handling, security and business records, or for another permitted purpose. Some records must be kept for a period required by law even after an account is closed. The length of time depends on the type of information and the reason it was collected. When information is no longer required, it may be securely deleted, destroyed or de-identified.

Different types of information may have different retention needs. For example, account details, verification documents and payment or transaction records may need to be retained to support security, financial controls, dispute resolution or legal obligations. Where practical, information that is no longer needed for active use may be restricted, archived or de-identified.

Your privacy choices and data rights

Depending on the circumstances and applicable privacy requirements, players may have rights relating to their personal information. These rights are not always absolute and may be subject to identity checks, legal exceptions, security requirements or records that Big Candy Casino is required to keep. A request will be considered carefully, and the player may be asked for enough information to confirm account ownership.

• Access: ask for information about the personal data held about you and, where appropriate, request a copy or an explanation of how it is used.
• Correction: ask for inaccurate, incomplete or out-of-date personal information to be corrected or updated.
• Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible when records must be retained for legal, security, dispute or transaction purposes.
• Marketing choices: withdraw consent to marketing or opt out of promotional communications. Service, security and account messages may still be sent when they are necessary to operate or protect the account.
• Information about handling: ask general questions about the purposes for which personal information is collected, used or shared.

To exercise a data right, request a correction or deletion, access your information, or withdraw consent to marketing, email support@bigcandycasino.wtf. Please explain the request clearly and include enough information to identify the relevant account without sending unnecessary sensitive information. The support team may need to verify your identity before acting on a request. If a request cannot be completed in full, the reason will be explained where appropriate.

Players can also use the communication preferences or unsubscribe options provided in marketing messages, where available. Opting out of marketing does not affect the lawfulness of marketing sent before the withdrawal, and it does not remove information that must be retained for account, transaction, security or legal purposes.

Keeping information accurate

Players can help protect their privacy by keeping account information accurate, using a secure password and notifying support about suspected unauthorised access. Players should not create accounts using another person's information or provide documents that belong to someone else. If information supplied during registration or verification is inaccurate, account services may be delayed or restricted while the information is reviewed.

Information about other people

Players should not provide personal information about another person unless they are authorised to do so and have explained how that information will be used. If information about another person is provided for a legitimate account or support purpose, the player should ensure that the person is aware of the relevant privacy information.

Updates and questions about this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on the website. Players should review this page periodically, particularly before providing new information or using a new feature.

If you have a question about this policy, believe your personal information may have been handled incorrectly, or need help with a privacy request, contact support@bigcandycasino.wtf. Big Candy Casino will review privacy enquiries and take reasonable steps to address concerns in a timely manner.

A privacy request should be made by the person concerned or by someone authorised to act for that person. To help protect account security, Big Candy Casino may not disclose or change information until the relevant identity or authority has been reasonably confirmed. Information included in a request should be limited to what is necessary for the request.

This policy does not prevent players from exercising any privacy rights or making a complaint that may be available under applicable requirements. Players should first contact support so the concern can be understood and reviewed, where appropriate.