Big Candy Casino Loyalty Program: How Points and Rewards Work

How the loyalty programme turns real-money play into points

The programme is built around two things: real-money wagering and activity-based progress. Loyalty points are earned on every real-money wager, so ordinary play contributes to your account rather than requiring a separate sign-up promotion or special code.

Your progress is tracked through the Level Up system. A progress bar appears in the dashboard, giving you a simple way to see how your activity is moving towards the next milestone. The exact level path is based on total wagering volume and the rewards that unlock along the way.

1. Register and make your first deposit

   The Depositor level is granted immediately after registration and your first deposit.

2. Play with real money

   Every real-money wager contributes to your loyalty activity and earns points.

3. Check the dashboard

   Use the visible progress bar to follow your Level Up position and see how your activity is developing.

4. Redeem when you are ready

   Use the loyalty shop to exchange points for available rewards, with redemption completed instantly.

What loyalty points can buy in the rewards shop

Points can be used in the loyalty shop for several types of reward. The available redemption choices include free spins packages, bonus credits and cashback vouchers. Redemption is instant, so the exchange does not involve a separate waiting period.

The practical approach is to open the shop before spending your points and compare the rewards currently shown there. That lets you choose between a gaming-focused option, a bonus credit or a voucher instead of redeeming on autopilot. Honestly, this is the part most people skip: checking what the points can do before using them.

The loyalty shop is also where Comp Points Redemption takes place. Since the redemption is instant, you can make your choice and receive the selected reward without waiting for a manual approval step.

Daily rakeback adds an automatic loyalty reward

Daily rakeback is another part of the loyalty setup. It is credited automatically to VIP members, so there is no bonus code to enter and no separate claim button to remember.

• No wagering requirement applies to the daily rakeback.
• There are no game restrictions attached to the rakeback.
• No bonus code is needed for the credit.
• The percentage increases as your loyalty tier rises.

That makes rakeback different from a points redemption: points are exchanged in the loyalty shop, while daily rakeback is credited automatically. Keep both in mind when checking your account, particularly if you are comparing the value of moving up another level.

Loyalty levels and the benefits that open up over time

There are six levels in the programme: Depositor, VIP 1, VIP 2, VIP 3, VIP 4 and VIP 5. Progression is based on activity on the site, with total wagering volume feeding into the Level Up system.

The Depositor level is the starting point after registration and your first deposit. As you move higher, the programme adds more account-focused benefits. Higher tiers can include dedicated VIP host and support, loyalty bonuses, gift items with delivery, exclusive tournaments, leaderboard challenges and early access to new game releases.

VIP 4 and VIP 5 also have a weekly withdrawal limit of up to $10,000. At VIP 5, priority Withdrawal processing is available in under 6 hours. These are account-level benefits, so the dashboard and your current tier matter when you are planning a larger payout.

There is no need to treat the tier names as a race. Use the progress bar as a reference, enjoy the rewards that suit your play, and keep your spending separate from any goal to reach a higher level.

How to use loyalty rewards while keeping play manageable

Loyalty points are connected to real-money wagering, so they should be treated as an extra feature rather than a reason to increase your stake or extend a session. A reward does not change the fact that casino play involves real financial risk.

• Set a deposit limit from your account settings before you play.
• Use session time reminders to keep track of how long you have been playing.
• Use a self-exclusion period if you want to take a longer break.
• Check your points and tier progress as information, not as a spending target.
• Contact Gambling Help Online on 1800 858 858 for support at any time of day.

The deposit limits, session reminders and self-exclusion periods are available from account settings. Gambling Help Online is available 24/7 on 1800 858 858. These tools are useful alongside the loyalty programme because they help you set the pace before points or tier progress become part of the decision.

Account access and support for loyalty questions

You can check loyalty progress from your account dashboard. Two-factor authentication is available, with a verification code sent to your mobile device. Inclave login is also supported for instant access across RTG-powered casinos.

If you need help understanding a points redemption, account credit or tier benefit, live chat is available 24/7 in English. Email support is also available, with support languages including English, German, Russian, French and Spanish.

A simple support question is often enough: ask which reward is showing in the loyalty shop, whether a rakeback credit has been applied, or where your Level Up progress currently sits. Keeping the question specific should make the conversation easier to follow.